Auren / Customer care

HOW CAN WE HELP?

Find useful answers about orders, delivery, returns, sizing, payments, and product care.

Browse the answers below, or talk to us if you need a little more help.

Orders

How do I place an order?+

Browse the collection, select your size and colour, then add the piece to your bag. Review your order in the cart and continue to checkout.

Can I change or cancel my order?+

Please contact us as soon as possible with your order number. We will do our best to help before the order enters processing.

Where do you ship?+

We currently ship to serviceable addresses across India. Delivery availability is confirmed at checkout.

How can I track my order?+

Once your order ships, we will share tracking details by email. You can also visit Order Tracking with your order number.

Can I return or exchange an item?+

Please review our Returns & Refunds page for the current, editable return window and item conditions. Contact us if you need help.

What if my order arrives damaged?+

Please share clear photographs and your order number with our support team as soon as you receive the parcel.

Which payment methods do you accept?+

Available payment methods are shown at checkout and may include cards, UPI, net banking, and supported wallets.

Is my payment secure?+

Payments are intended to be processed by a secure third-party provider when the store is connected.

How do I choose my size?+

Use our Size Guide for body measurements in inches and centimetres. If you are between sizes, our team can help.

How should I care for my Auren pieces?+

Care instructions are listed on each product page and garment label. When in doubt, choose a gentle wash or professional cleaning.