Auren / Customer care
RETURNS & REFUNDS
A clear, considered guide to returning a piece when it is not quite right.
Auren / Details
Use the headings to find the service detail you need. Our team is here if anything needs a little more context.
01
Eligibility
Items may be eligible for return or exchange within [EDITABLE RETURN WINDOW] of delivery when they are unworn, unwashed, have original tags attached, and are returned in original packaging. Replace this section with your approved policy before launch.
02
How to request
Contact [EDITABLE SUPPORT EMAIL] with your order number and the reason for your request. Our team will confirm the next steps and return address.
03
Refunds
Approved refunds are issued to [EDITABLE ORIGINAL PAYMENT METHOD / STORE CREDIT] after the returned item is received and reviewed. Any exclusions, deductions, or timelines must be confirmed here by the store owner.
04
Exclusions & support
Please list any final-sale categories or product-specific exclusions here. For questions, contact [EDITABLE SUPPORT EMAIL] or [EDITABLE SUPPORT PHONE].