Auren / Customer care

SHIPPING & DELIVERY

Clear expectations for the journey from our wardrobe to your door.

Auren / Details

Use the headings to find the service detail you need. Our team is here if anything needs a little more context.

Processing

Orders are prepared during [EDITABLE BUSINESS HOURS / PROCESSING WINDOW]. You will receive an order confirmation after checkout and a dispatch confirmation when your parcel leaves us.

Delivery timelines

Standard delivery is expected within [EDITABLE DELIVERY WINDOW] after dispatch, subject to serviceability, weather, and carrier conditions. The delivery estimate shown at checkout is the most current guide.

Shipping charges

Shipping is [EDITABLE: COMPLIMENTARY / CALCULATED AT CHECKOUT]. Any applicable charges are shown before payment is completed.

Need help?

For an update on an order, please contact [EDITABLE SUPPORT EMAIL] with your order number. We will reply within [EDITABLE RESPONSE WINDOW].